MICHELIN TIRE RETURN PROCEDURES:


1) AAFES STORE RETURNS:
Stores having a overstock of Michelin and BF Goodrich tires can contact Jens
Dickel, the Michelin Reifenwerke KGaA Military Account Manager to secure
return instructions.  Jens Dickel's contact information is as follows:
EMAIL: Jens.Dickel@de.michelin.com or PHONE: +49(0)7215301129
* Michelin Reifenwerke KGaA requires the following information for tires to
be returned:
- Number of tires by style, size and tread design
- DOT and EAN number
* Returns only apply to tires purchased from Michelin Reifenwerke KGaA
2) CONSUMER RETURNS:
Customers with product related issues can contact Michelin Reifenwerke KGaA
direct via their toll free hotline number: 01805 20 63 63
AAFES managers calling on behalf of customers should contact:
Primary Contact: Christian Gölz
E-Mail: servicecenter.partner@de.michelin.com
Tel: 01802/ 11 11 55
Fax: 01802/ 11 11 56

Secondary Contact: Carsten Nagel
E-Mail: servicecenter.partner@de.michelin.com
Tel: 01802/ 11 11 55
Fax: 01802/ 11 11 56